Cancellations and refunds

Applicable rule

Each transfer or tour may have a specific cancellation policy shown before booking. That specific condition prevails over this general explanation.

Request changes or cancellations as early as possible and include the booking code. A request is not accepted until written confirmation is sent.

Customer changes and cancellations

Changes depend on availability and may affect price. Cancellations within the stated free period receive the applicable refund; later cancellations may incur partial or full charges.

No-shows, late arrival, incorrect hotel or flight details, or voluntarily leaving an activity are treated as unused service and are normally non-refundable.

Weather and operating decisions

Rain alone does not always cancel an activity. If the operator cancels due to safety, severe weather, official closure or operating impossibility, rescheduling, an equivalent option or an applicable refund will be offered.

Reasonable itinerary changes that preserve the essence of the experience do not automatically constitute cancellation.

Refunds

Approved refunds are sent to the original payment method whenever possible. Posting time depends on the bank, card network or processor and cannot be accelerated by FunjetOperador after issuance.

Deposits or expenses identified as non-refundable are deducted when the specific policy provides for it.

How to request

Email info@proactivitis.com with the subject “FunjetOperador · Change or cancellation”, your code, service date and request. For same-day service also contact WhatsApp at +1 829-553-9900.